About Lucky Hook
FAQ
Ordering & Shipping
Do you ship internationally?
Yes! We ship to most countries worldwide. During checkout, you’ll see available shipping options and costs for your location. Some restrictions may apply for certain countries due to shipping regulations.
How can I track my order?
You can also log into your account on our website to view real-time tracking information.
What payment methods do you accept?
We currently accept two payment methods:
– PayPal
– Direct bank transfer
Can I modify or cancel my order?
You can modify or cancel your order within 2 hours of placing it. After this window, your order enters our processing system and cannot be modified. Please contact customer service immediately if you need to make changes.
Products & Quality
Yes, all our products are genuine and sourced from reputable manufacturers. We carefully select our suppliers to ensure quality and authenticity.
Most of our products come with manufacturer warranties. Warranty periods vary by product and are listed on individual product pages.
Our product descriptions include detailed specifications and recommended uses. You can also contact our customer service team for personalized recommendations based on your fishing style and experience level.
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Account & Orders
Click the “Sign Up” button in the top right corner of our website. You’ll need to provide:
– Email address
– Password
– Basic contact information
Creating an account allows you to track orders and save favorite items.
Yes, we offer guest checkout options. However, creating an account provides benefits like order tracking, faster checkout, and access to exclusive deals.
Log into your account and visit the “Order History” section to view all your orders and their current status. You can also track shipments directly from this page.
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Click the “Forgot Password” link on the login page. We’ll send you an email with instructions to reset your password.