# Terms and Conditions
Last Updated: January 30, 2025
## 1. Agreement to Terms
By accessing or using Lucky Hook’s website, services, or products, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you must not use our services.
## 2. Use of Service
### 2.1 Eligibility
You must be of legal age in your jurisdiction to make purchases. By using our services, you represent and warrant that you have the legal right to do so.
### 2.2 Account Responsibility
If you create an account, you are responsible for maintaining its confidentiality and all activities under your account.
## 3. Products and Orders
### 3.1 Product Information
– Product descriptions and images are for illustration only
– Lucky Hook reserves the right to modify or discontinue any product without notice
– Prices are subject to change without notice
– All orders are subject to acceptance and availability
### 3.2 Order Cancellation
Lucky Hook reserves the right to:
– Refuse or cancel any order for any reason
– Limit or prohibit orders that appear to be placed by dealers, resellers, or distributors
– Cancel orders due to pricing errors, stock issues, or suspected fraud
## 4. Payments and Pricing
### 4.1 General Terms
– All prices are subject to change without notice
– Lucky Hook is not responsible for pricing, typographical, or other errors
– Orders are not binding until payment is processed and confirmed
### 4.2 Payment Security
– All payments must be made through our authorized payment processors
– Lucky Hook is not liable for any losses due to unauthorized payment activities
## 5. Shipping and Delivery
### 5.1 Delivery Terms
– Delivery times are estimates only
– Lucky Hook is not liable for any delays in delivery
– Risk of loss and title pass to you upon delivery to the carrier
### 5.2 International Orders
– Customers are responsible for all customs duties, taxes, and import fees
– Lucky Hook is not responsible for shipments delayed or seized by customs
## 6. Returns and Refunds
### 6.1 Return Authorization
– All returns require prior authorization
– Lucky Hook reserves the right to refuse any return
– Unauthorized returns may be rejected
### 6.2 Refund Conditions
– Refunds are issued at Lucky Hook’s discretion
– Processing fees may be deducted from refunds
– Shipping costs are generally non-refundable
– Lucky Hook will contact customers regarding refund requests within 5 business days
– Refund processing may be delayed due to bank processing times, supplier verification, or other operational factors
– Lucky Hook reserves the right to extend refund processing time during peak seasons, holidays, or due to unforeseen circumstances
– Customers must respond to any information requests within 7 days, or the refund request may be closed
## 7. Intellectual Property
### 7.1 Ownership
All content, trademarks, and intellectual property on our website belong to Lucky Hook and are protected by law.
### 7.2 Restrictions
You may not:
– Copy, modify, or distribute our content
– Use our intellectual property without written permission
– Attempt to reverse engineer our products or services
## 8. Limitation of Liability
### 8.1 Disclaimer
Lucky Hook provides services “as is” without any express or implied warranties.
### 8.2 Liability Limits
Lucky Hook shall not be liable for:
– Any indirect, incidental, or consequential damages
– Lost profits or business interruption
– Data loss or security breaches beyond our reasonable control
– Natural disasters or force majeure events
– Actions of third-party service providers
## 9. Privacy and Data Protection
### 9.1 Data Collection
Lucky Hook collects and processes personal data as necessary for business operations and legal compliance.
### 9.2 Data Security
We implement reasonable security measures but cannot guarantee absolute security.
## 10. Dispute Resolution
### 10.1 Governing Law
These terms are governed by applicable laws without regard to conflicts of law principles.
### 10.2 Resolution Process
– All disputes must first attempt resolution through direct negotiation
– Claims must be brought individually, not as part of a class action
– Any legal proceedings must be brought in appropriate courts
## 11. Modifications to Terms
Lucky Hook reserves the right to modify these terms at any time. Continued use of our services constitutes acceptance of modified terms.
## 12. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in effect.
## 13. Contact
For questions about these Terms and Conditions, contact Lucky Hook through our provided communication channels.
## 14. Termination
Lucky Hook reserves the right to terminate or suspend access to our services at any time, without prior notice, for any reason.